Sales Policy
Effective Date: March 26, 2025
At COOLALI, we are committed to offering high-quality luxury perfumes and exceptional customer service. Our Sales Policy outlines the terms and conditions for purchasing products from our website (https://coolali.xyz/) to ensure a smooth and transparent buying experience.
1. Order Placement
By placing an order on our website, you agree to purchase the products listed in your cart in accordance with our Sales Policy and terms of sale. All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason, including issues with payment processing, stock availability, or suspected fraudulent activity.
2. Product Availability
We strive to ensure that all products listed on our website are available for purchase. However, stock availability may change rapidly. If an item is out of stock or unavailable after you place your order, we will notify you via email and offer alternatives, including backorders, product substitutions, or a full refund if the item cannot be fulfilled.
3. Pricing
All prices listed on our website are in U.S. dollars and are inclusive of applicable taxes. Prices may change without notice, but any price changes will not affect orders that have already been processed and confirmed. We reserve the right to correct any errors in pricing or product descriptions that may appear on the website.
4. Payment Methods
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment platforms available on our website. Payment will be charged at the time your order is processed and accepted.
5. Order Confirmation
Once you complete your purchase, you will receive an order confirmation email containing the details of your order, including the products, quantity, shipping address, and total amount. This is not an acceptance of your order, but rather a confirmation that we have received your order and are processing it.
6. Shipping
We offer shipping within the United States and to international destinations. Shipping charges will be calculated at checkout based on the delivery location and chosen shipping method. We aim to process and ship all orders within 1-3 business days. However, please note that shipping times may vary depending on the destination and third-party carrier services.
Domestic Orders: Typically delivered within 5-7 business days.
International Orders: Delivery times may vary by destination and customs procedures.
7. Sales Tax
Sales tax will be applied to orders where required by law. The applicable rate will depend on your shipping address. This tax will be calculated during checkout and included in the total order price.
8. Promotions and Discounts
We occasionally offer promotional discounts or special offers. These promotions are subject to specific terms and conditions, which will be outlined at the time of the offer. Discounts cannot be applied retroactively to past orders.
9. Order Modifications or Cancellations
Once an order has been placed and processed, it cannot be modified or canceled. If you need to change or cancel your order, please contact us immediately at info@coolali.xyz. If your order has not been shipped, we will do our best to accommodate your request. If the order has already been shipped, you will need to follow our return process as outlined in our Refund and Return Policy.
10. International Orders
For international orders, please be aware that additional duties, taxes, or customs charges may apply upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the cost of shipping or the price of the products. We recommend that you check with your local customs office for more information before placing an international order.
11. Sales Restrictions
Our products are intended for personal use only and are not to be resold without prior approval from COOLALI. We reserve the right to cancel orders that we suspect are for resale purposes or that violate any of our sales policies.
12. Return and Refund Policy
If you are not completely satisfied with your purchase, please refer to our Refund and Return Policy for detailed instructions on how to return an item and receive a refund.
13. Contact Us
If you have any questions about our Sales Policy or need assistance with your order, please don’t hesitate to contact us:
COOLALI
1679 Red Hawk Road, Nappanee, United States
Phone: 320-923-6213
Email: info@coolali.xyz
Website: https://coolali.xyz/