Payment Policy
Effective Date: March 26, 2025

At COOLALI, we are committed to providing a secure and smooth payment experience for all our customers. This Payment Policy outlines the available payment methods, payment processing, and billing terms for orders placed on our website (https://coolali.xyz/).

1. Accepted Payment Methods

We accept a variety of payment methods to ensure convenience for our customers. The available payment options are:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

  • PayPal: You can securely make payments via PayPal, one of the most widely used online payment methods.

  • Other Secure Payment Options: Additional payment methods may be available depending on your location, such as Apple Pay, Google Pay, or other third-party payment providers.

All payments are processed securely through trusted and encrypted payment gateways to protect your personal and financial information.

2. Payment Processing

When you place an order on our website, your payment will be processed at the time of purchase. By submitting your payment information, you authorize us to charge the total amount due for the order, including applicable taxes and shipping fees.

  • Authorization: After submitting your order, we will first authorize the payment to verify that the funds are available.

  • Charge: Once your order is processed and ready for shipment, we will charge the total order amount to your selected payment method.

If there are any issues with payment processing, you will be notified immediately and given an opportunity to provide updated payment information.

3. Pricing and Charges

All prices listed on our website are in U.S. dollars and include applicable taxes, unless otherwise stated. Shipping charges will be calculated during checkout based on your shipping location and selected shipping method.

  • Promotions and Discounts: If you have applied any promotional codes, discounts, or special offers to your order, these will be reflected in the final total price during checkout. Discounts cannot be applied after the order has been processed or shipped.

4. Billing Information

When making a purchase, you are required to provide accurate billing information, including your name, billing address, and payment details. This information will be used for order verification and to process your payment.

  • Address Verification: We may use third-party services to verify your billing address and payment details to prevent fraud. If the information provided does not match, your order may be delayed or canceled.

  • Incorrect Billing Information: Please ensure that your billing information is accurate before submitting your order. We are not responsible for delays or errors caused by incorrect or incomplete billing information.

5. Currency and International Payments

For international orders, all transactions will be processed in U.S. dollars (USD). Your payment provider may apply conversion fees based on the exchange rate at the time of the transaction.

  • Foreign Currency Charges: Any foreign currency transaction fees or conversion charges imposed by your bank or credit card provider are the responsibility of the customer. We recommend that you consult with your financial institution to inquire about any additional fees.

6. Security and Privacy

We take the security of your payment information very seriously. All payment transactions are processed using secure encryption technology to ensure that your personal and financial details are protected. We do not store your payment information on our website or share it with third parties beyond the payment gateway for processing purposes.

  • SSL Encryption: Our website uses SSL encryption to ensure that your payment details are transmitted securely.

  • PCI Compliance: We comply with Payment Card Industry Data Security Standards (PCI DSS) to safeguard your cardholder information during the payment process.

7. Failed or Declined Payments

If your payment is declined or fails to process, you will be notified immediately. Please verify that your payment details are correct and ensure that your payment method has sufficient funds available. You may also contact your payment provider or bank to resolve any issues.

  • Retrying Payment: You may try submitting your order with an alternative payment method. If the issue persists, please contact our customer support team at info@coolali.xyz for further assistance.

8. Payment Disputes and Chargebacks

If you dispute a charge or initiate a chargeback for an order that was successfully processed, we will work with you and your payment provider to resolve the issue. However, you agree to resolve any payment disputes directly with COOLALI before initiating a chargeback.

  • Chargeback Fees: In the event of a chargeback, we reserve the right to recover any fees or costs incurred as a result of the dispute, including chargeback fees from the payment provider.

9. Taxes and Customs Duties (International Orders)

For international orders, the total price of your order may be subject to additional duties, taxes, or customs fees upon arrival in your country. These fees are not included in the price of the product or the shipping cost and are the responsibility of the customer.

  • Customs Fees: You are responsible for paying any customs duties or import taxes required by your country. We recommend checking with your local customs office for more information before placing an international order.

10. Refunds and Adjustments

In the event of an approved return, exchange, or cancellation, any refunds will be processed back to the original payment method used for the purchase. Please refer to our Refund and Return Policy for more information on how refunds are handled.

11. Contact Us

If you have any questions or concerns about our Payment Policy, please feel free to contact us:

COOLALI
1679 Red Hawk Road, Nappanee, United States
Phone: 320-923-6213
Email: info@coolali.xyz
Website: https://coolali.xyz/