Delivery Policy
Effective Date: March 26, 2025
At COOLALI, we aim to provide our customers with a seamless and efficient delivery experience. This Delivery Policy outlines the terms and conditions for shipping and delivery of your orders.
1. Shipping Locations
We offer delivery services to customers within the United States and internationally. We strive to ensure that all orders are shipped promptly and delivered within the estimated timeframes.
2. Processing Time
All orders are processed within 1-3 business days after the order is placed, depending on product availability. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation once your order has been shipped.
3. Shipping Methods
We offer various shipping methods for both domestic and international orders. The available shipping options will be presented during checkout. Domestic orders typically include standard shipping and expedited shipping. For international orders, we provide a range of options based on the destination country.
4. Shipping Costs
Shipping costs are calculated at checkout based on the delivery location, shipping method, and size/weight of the items. You will be informed of the total shipping charges before confirming your order. We offer free shipping for qualifying orders, as stated in the promotion details on our website.
5. Delivery Time
Delivery times vary depending on the shipping method and destination. Typical delivery times are as follows:
Domestic Orders (United States):
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
International Orders:
Delivery times vary by destination, but generally take between 7-14 business days, depending on customs clearance.
Please note that delivery times are estimates and may vary depending on external factors, such as weather, customs delays, or carrier-related issues.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website. If you have any issues with tracking your order, please contact our customer support team at info@coolali.xyz.
7. Delivery Delays
While we make every effort to ensure timely delivery, we are not responsible for delays caused by third-party carriers or external factors such as customs processing or inclement weather. If your order is delayed beyond the estimated delivery time, please contact our customer support team, and we will assist you in tracking down the issue.
8. Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses. Please ensure that you provide a valid physical address during checkout. If an order is placed with an invalid or incomplete address, we may not be able to process your shipment and may request updated shipping details.
9. Customs and Import Duties
For international orders, please be aware that additional customs duties, taxes, and import fees may apply once the package arrives at your destination country. These fees are the responsibility of the customer and are not included in the shipping charges or the price of the products. We recommend contacting your local customs office for information regarding these charges before placing an international order.
10. Order Changes and Cancellations
Once your order has been processed and shipped, we are unable to make changes or cancel the shipment. If you wish to make any changes to your order, please contact us as soon as possible at info@coolali.xyz. We will do our best to accommodate your request if the order has not yet been shipped.
11. Missing or Lost Packages
If your package is missing or marked as lost, please contact our customer support team immediately. We will assist you in investigating the issue and filing claims with the carrier if necessary. If we determine that the package is lost, we will work to issue a replacement or refund based on the circumstances.
12. Damaged Items
If you receive a damaged or defective item, please contact us immediately at info@coolali.xyz. We will assist you in resolving the issue, either by sending a replacement or issuing a full refund, depending on the situation.
13. Contact Us
For any questions or concerns regarding our delivery process, shipping, or to inquire about the status of your order, please contact us:
COOLALI
1679 Red Hawk Road, Nappanee, United States
Phone: 320-923-6213
Email: info@coolali.xyz
Website: https://coolali.xyz/