Refund and Return Policy
Effective Date: March 26, 2025
At COOLALI, we strive to provide our customers with the best quality perfumes and exceptional service. If for any reason you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines the process for returning items and receiving a refund.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The product must be unused, unopened, and in its original packaging.
The return request must be made within 30 days from the date of purchase.
The product must have been purchased directly from our website (https://coolali.xyz/).
2. Non-Returnable Items
Certain items are non-returnable, including:
Gift cards
Products that are marked as final sale or clearance
Products that have been opened or used
3. How to Return an Item
To initiate a return, please follow these steps:
Contact our customer service team at info@coolali.xyz or call 320-923-6213 to request a return authorization.
Provide your order number and reason for the return.
Our team will guide you on how to return the product, and provide you with a return shipping label (if applicable).
Pack the product securely in the original packaging and ship it back to us. The customer is responsible for return shipping costs unless the return is due to a faulty or damaged product.
4. Refund Process
Once we receive your returned product and confirm its eligibility, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please note the following:
Refunds will be processed within 7-10 business days after receiving the returned product.
Shipping charges are non-refundable, except in cases of faulty or damaged products.
5. Exchanges
We do not offer direct exchanges. If you would like a different product, we recommend processing a return and then placing a new order. If your new order qualifies for free shipping, you can take advantage of this during checkout.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at info@coolali.xyz or 320-923-6213. We will work with you to either replace the item or issue a full refund. We may ask for photos of the damaged product to help us resolve the issue quickly.
7. Cancelling an Order
If you wish to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled. However, you can return the item in accordance with our return policy.
8. Late or Missing Refunds
If you have not received your refund after 10 business days, please contact your bank or payment provider to inquire about the status. If you’ve done this and still have not received your refund, please contact us at info@coolali.xyz.
9. Contact Us
If you have any questions about our Refund and Return Policy, please feel free to reach out to us:
COOLALI
1679 Red Hawk Road, Nappanee, United States
Phone: 320-923-6213
Email: info@coolali.xyz
Website: https://coolali.xyz/